Insights: Accountability

We often engage with our clients in the early stages of a CommandHound-driven accountability initiative to help them define how to best use CommandHound in conjunction with their existing operational systems.

Tony Elliot is the Vice President of Media and Information Technology at Velocity Retail Group, and an experienced CommandHound user. Velocity is a full-service real estate company, focused in meeting the real estate needs of retail clients nationwide.

We have put together a succinct infographic to help our clients drive accountability in the workplace by avoiding the following issues when using task management and/or accountability software.

In today’s explosion of overlapping software solutions, how do we know what is what? Does accountability software replace task management or project management software? How is it different from Trello, Jira, Slack, Asana, Wrike or Basecamp?

Executives, decision makers, and management in general have a finite amount of “Management Attention Units” (MAUs).  So, what are MAUs anyway?  We use this general term to refer to time used by management to carry out core supervisory duties.  Management’s time – a very valuable and finite commodity.

Professional services firms all have the same operational issue – how to best manage multiple client engagements, simultaneously, while maximizing available resources to deliver on time, as promised.

It has been proven that, if done right, gamification may increase engagement. What about taking these gaming concepts into the workplace to make accountability and the tracking of employee performance more fun?

Many business leaders avoid creating a culture of accountability in the workplace because of the confrontational nature of holding people accountable. It does not have to be that way.

We know that a culture of accountability in the workplace is driven from the top. If leaders fail to do what they say they are going to do, a culture of complacency develops. However, even when this is done, a basic Foundation Framework needs to be in place for accountability to take hold.

Law firms continue to base their entire business model on tracking billable hours. More often than not, clients feel they have little control of what a specific legal proceeding will cost. Why is it so hard for law firms to offer fixed deliverable-based pricing?