Leading National Accounting Firm
CommandHound has allowed me to dedicate more time to business development. I never thought it possible to feel at ease every morning about the state of all my engagements.
–– Managing Partner, Dallas Office
Facts
- 50+ offices in the US
- 8,000+ professionals in the US
- Presence in 100+ countries
- 1000+ client engagements every year
- Publicly and privately held clients across all industries
Issues
- Too much time spent by officers trying to understand the status of multiple projects under their control
- Ineffective communications due to geographically dispersed clients and staff
- Inefficient escalation of critical issues on a timely manner
- Weak enforcement of accountability at all levels
- Impaired management of client expectations
- Unnecessary risk to the firm because of the lack of visibility and timely reporting
Response
- Embedded CommandHound as the monitoring and accountability tool for client engagements
- Assigned executive sponsor
- Defined milestones and metrics
- Monitored progress weekly and adjusted as needed
- Measured benefits delivered to justify further deployment
Results
- Management was able to get 30-40% of their management and supervisory time back to devote to client management and business development
- Significant increases in client satisfaction through improved communications and expectations management
- Reduction in risks by ensuring consistency and compliance throughout all projects
